Shipping & Returns

Shipping & Delivery We at indiasilks.co.nz value our customers time & money, and hence we strive hard to ensure that our customers receive their purchased product in the finest condition, and on or before the committed timeline. Delivery Timeline While the delivery timeline will depend upon the delivery address of the customer, but a good range to keep in mind would be 10-16 Working days. International Orders: International orders will get delivered anywhere between 14-18 days, depending upon the customer's location and the custom clearance procedure of the destination country. Tracking your Order Once the shipment is done the tracking number will be sent to the customer through the email with the courier partner details where customers can track the shipment through courier partner website and also email us an email at indiasilksnz@gmail.com we will follow-up with the update through email. Customs Duty: For all international orders, customers will be solely responsible for bearing the Customs duty and other clearance formalities. The whole order amount will be refunded if the order is cancelled (within 72 hours of placing the order), lost or undelivered to your preferred location. If your parcel is damaged or tampered with when you receive it, then please refuse to accept it. You can call our customer care at +64279300700 or mail us at indiasilksnz@gmail.com mentioning your order number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.